Shipping Policy
At Sublime Wellness Community, we are committed to delivering your orders safely, quickly and efficiently. Every product is carefully packed to preserve its freshness and quality throughout the shipping process. This Shipping Policy explains our order processing, delivery timelines, shipping charges and other important shipping information.
Secure Packaging
Every order is packed carefully to maintain freshness and quality.
Fast Dispatch
Orders are usually dispatched within 1–2 business days.
Pan India Delivery
We deliver across most serviceable locations throughout India.
Customer Satisfaction
Our team works hard to ensure every delivery reaches you safely.
Order Processing & Delivery
We aim to process every order as quickly as possible so your wellness products reach you fresh, safe and on time.
Order Processing
Once your order is successfully placed and payment is confirmed, our team carefully prepares your products for dispatch.
- Orders are usually processed within 1–2 business days.
- Orders placed on Sundays or public holidays are processed on the next working day.
- Large or bulk orders may require additional processing time.
- You will receive an order confirmation once your order is accepted.
Shipping Charges
Shipping charges are calculated based on your delivery location, order value and promotional offers available at the time of purchase.
We may offer Free Shipping on eligible orders during special promotions or when your cart value meets the required minimum purchase amount.
Estimated Delivery Time
Delivery timelines may vary depending on your location and courier partner availability.
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Unexpected delays due to weather conditions, natural disasters, festivals, strikes or courier disruptions may occasionally affect delivery timelines.
Order Tracking
Once your order has been shipped, you will receive shipment confirmation along with the tracking details via Email, SMS or WhatsApp (where applicable).
You can use the tracking number to monitor your shipment until it reaches your doorstep.
Delivery Attempts
Our delivery partners generally make multiple attempts to deliver your order at the provided shipping address.
- Please ensure someone is available to receive the package.
- If the delivery attempt is unsuccessful, the courier may contact you for rescheduling.
- Orders returned due to repeated failed delivery attempts may require additional shipping charges for re-dispatch.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address while placing an order.
- Include house number, street, locality, city, state and PIN code.
- Provide a valid mobile number for delivery coordination.
- Incorrect or incomplete addresses may result in delivery delays or failed deliveries.
Sublime Wellness Community shall not be responsible for delays or non-delivery caused due to incorrect shipping information provided by the customer.
Damaged Package During Transit
Every order is securely packed before dispatch. However, if your package appears damaged during delivery, we recommend the following:
- Inspect the package before accepting delivery.
- Take clear photographs of the damaged package.
- Contact our Customer Support within 48 hours of delivery.
- Share your Order ID along with photos for quick assistance.
Shipping Delays
While we strive to deliver every order within the estimated timeline, occasional delays may occur due to circumstances beyond our control.
- Severe weather conditions.
- Natural disasters.
- Public holidays or festivals.
- Courier partner operational delays.
- Government restrictions or unforeseen events.
If your shipment is delayed beyond the expected delivery period, please contact our support team. We will coordinate with the courier partner and keep you informed until your order is delivered.
Serviceable Locations
We currently deliver across most serviceable locations within India through our trusted courier partners. Availability of delivery may vary depending on your PIN code and courier network coverage.
- Delivery service is subject to courier availability.
- Certain remote or restricted areas may require additional delivery time.
- If your location is not serviceable, our team will inform you promptly and initiate a refund if payment has already been received.
Need Shipping Assistance?
If you have any questions regarding your shipment, delivery status or shipping policy, our Customer Support Team is always happy to assist you.
Sublime Wellness Community
📧 support@sublimewellnscommunity.com
📍 #3439, Sector 70, Mohali, Punjab, India
🌐 https://sublimewellnscommunity.com
🌿 Our Shipping Promise
Every order from Sublime Wellness Community is packed with care and dispatched with the highest standards of quality and safety. Our goal is to ensure your products reach you fresh, secure and on time, because your wellness journey deserves nothing less than excellence.
Estimated delivery timelines are provided for general guidance and may vary depending on your location, courier partner availability, weather conditions, public holidays, natural events or other unforeseen circumstances beyond our control. Sublime Wellness Community reserves the right to modify this Shipping Policy at any time without prior notice. Any updates will be published on this page and become effective immediately upon posting.