Refund & Return Policy
At Sublime Wellness Community, customer satisfaction and product quality are at the heart of everything we do. We take great care in packaging and delivering every order with the highest standards of hygiene and quality. This policy explains the conditions under which returns, replacements, and refunds are accepted to ensure a transparent and hassle-free shopping experience for every customer.
48 Hours
Report damaged, defective or incorrect products within 48 hours of delivery.
Sealed Products Only
Products must remain unopened with the original safety seal intact.
5–7 Days
Approved refunds are processed within 5–7 working days.
Quality Promise
Every request is carefully reviewed to ensure a fair resolution.
When Can You Request a Return?
We understand that sometimes issues may occur during shipping or order fulfilment. To ensure a fair and transparent process, please review the eligibility criteria below before requesting a return or refund.
Eligible Return Requests
A return or replacement request may be accepted only if one of the following conditions applies:
- The product received is damaged during transit.
- You receive an incorrect item different from your order.
- The product is defective upon delivery.
- Your request is submitted within 48 hours of receiving the order.
- Clear photo and/or video evidence is provided for verification.
Items Not Eligible for Return
To maintain the highest standards of hygiene, food safety and product integrity, certain items cannot be returned or refunded.
- Products that have been opened, used or partially consumed.
- Products with a broken or tampered safety seal.
- Items damaged due to improper storage or misuse after delivery.
- Return requests submitted after the 48-hour reporting window.
- Products purchased during special clearance or promotional campaigns unless they arrive damaged or incorrect.
For hygiene and safety reasons, once the product seal has been broken or the product has been opened or used, it is not eligible for return, replacement or refund. This policy helps us maintain the highest quality standards and ensures that every customer receives safe, fresh and untampered products.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please notify our Customer Support Team within 48 hours of delivery. Kindly include your order number along with clear photographs or an unedited unboxing video showing the issue. This information allows our Quality Assurance Team to investigate your request promptly and provide an appropriate resolution.
How Refunds Are Processed
Our goal is to resolve every genuine concern as quickly and fairly as possible. Once your request has been reviewed and approved, refunds are processed securely using the original payment method wherever applicable.
Submit Request
Report the issue within 48 hours of delivery along with your Order ID and clear photo or video evidence.
Verification
Our Customer Support and Quality Team will carefully review the details submitted and verify your request.
Approval
If your request meets our Return & Refund Policy, it will be approved for replacement or refund.
Refund
Approved refunds are processed within 5–7 working days through the original payment method or another suitable method where applicable.
Order Cancellation Policy
Orders may be cancelled only before they have been packed or dispatched from our warehouse. Once an order has entered the shipping process or has been handed over to the courier partner, cancellation requests cannot be accepted.
- Cancellation requests should be submitted as soon as possible after placing the order.
- Orders that have already been shipped cannot be cancelled.
- If an order is cancelled successfully before dispatch, a full refund will be initiated.
- Refunds for cancelled prepaid orders are generally processed within 5–7 working days.
- Sublime Wellness Community reserves the right to cancel any order in exceptional circumstances such as stock unavailability, payment verification issues or unforeseen operational reasons. In such cases, customers will receive a full refund.
Need More Information?
Below are answers to some of the most common questions regarding returns, refunds and cancellations.
Can I return a product after opening it?
No. For hygiene and safety reasons, products that have been opened, used, consumed or have a broken safety seal are not eligible for return, replacement or refund.
How long do I have to report a damaged product?
You must report any damaged, defective or incorrect product within 48 hours of delivery along with clear photographs or an unedited unboxing video.
When will I receive my refund?
Once your request has been approved, refunds are generally processed within 5–7 working days. The actual credit time may vary depending on your bank or payment provider.
Can I cancel my order after it has been shipped?
No. Orders that have already been packed or dispatched cannot be cancelled. However, if you experience any issue with your order, our support team will be happy to assist you.
Need Assistance?
Our Customer Care Team is always here to help. Whether you have questions about your order, returns, refunds or our products, we’ll be happy to assist you with prompt and professional support.
Contact Our Support Team →This Refund & Return Policy is applicable to all purchases made through Sublime Wellness Community’s official website. By placing an order, you acknowledge that you have read, understood and agreed to the terms outlined in this policy. Sublime Wellness Community reserves the right to modify, update or amend this policy at any time without prior notice. Any revisions will become effective immediately upon publication on this website.